Ana Nelson (San Antonio, Texas) is the Executive Operational Planning Advisor for Business Continuation at USAA. In this role, she is responsible for streamlining the processes and efficiencies at the overall Business Continuation level for the three core areas within Business Continuation; Enterprise Resiliency, the Unified Command Center and Process Excellence. Ana is a proven strategic leader in local and global organizations. Her career in communications, strategic planning and media/public relations, spans more than 20 years working in the private, public and federal sectors. She has a strong track record as a key advisor to senior leadership. Prior to joining USAA as a Contractor in September 2017, and transitioning to an FTE in December 2017, Ana served as the Public Information Officer and Director of Communications for Texas A&M University – Corpus Christi. Ana graduated from Florida Atlantic University with a Bachelor of Arts in Communications and is currently pursuing her MS in Organizational Development and Leadership from the University of the Incarnate Word. Born in Cuba, and raised in South Florida, Ana is fully bilingual (Spanish/English). She is a proud military mom to Austin, who is currently serving as a Rescue Swimmer in the U.S. Coast Guard and is equally proud of her daughter, Mariessa, who attends Texas Tech University, majoring in Occupational Therapy. In her spare time, Ana enjoys mentoring young women in writing and leadership. She is also the current member of Adelante!, USAA’s Hispanic Diversity and Inclusion Group, and a member of the Enterprise Security Group’s Executive Women’s Forum.